It’s been a frustrating week for Taylor fans.
Taylor addressed the infuriating ticket-buying experience for the first time this morning.
As if Tuesday’s 10-hour in queue wait time wasn’t rough enough, the giant gut-punch came yesterday when Ticketmaster announced they were cancelling today’s ticket sales event.
Even though Ticketmaster boasted the 2 million single-day sales was a record for a single artist, they were ultimately unable to process the “extraordinarily high demands.”
Critics cite a number of issues that contributed to the disaster, including pre-sale that seemed to exceed the supposed allotment and a “Verified Fan Process” that “didn’t work as intended this time.” To put things in perspective, the company was ‘expecting’ about 1.5-million people logging on – what they got? About 14-million…and that includes bots.
Backlash has been swift, and ranged from angry and disappointed fans on social media to lawmakers. Even former Presidential candidate Sen. Amy Klobuchar weighed in, writing “that Ticketmaster isn’t subjected to competition, which means it isn’t forced to innovate or create a better service for consumers.”